«A bad process will beat a good person every time» W. Edwards Deming
How well do your process flow? Are your activities value-adding?
What do you measure to ensure good quality?
Does everyone agree on how the process is performed?
I once had a summer job at “Sjømennenes Helsehjem”, and how to boil the eggs was a hot topic.
The residents were not always pleased with the boiled eggs. However, it was complicated to please them since some residents were very happy while others were dissatisfied, with eggs cooked exactly the same way.
