"We need better suppliers." "We need more staff in production." "Our ordering system is outdated." The solutions were clear... But did they agree on the problem?

They took 600 samples per year chasing process problems. Then they discovered the issue was the measurement system.

Your brain searches for answers to the questions you ask. Ask the wrong questions, and you'll keep solving the wrong problems.

"Process mapping makes it so much easier to see improvements!" - Course participants, process mapping.

A client asked for root cause analysis training, but really wanted to get better at firefighting.