Intuition more important than analysis? What?!

A client asked for root cause analysis training, but really wanted to get better at firefighting.

The road to a goal is rarely straight – but with the right tools, you can find the best route.

The company’s strategy outlines how it will achieve its vision over time.

To succeed, the strategy must be turned into action through clear strategic and operational objectives.

«A bad process will beat a good person every time» - W. Edwards Deming

Even within Six Sigma - a method built on facts - experts disagree on fundamental numbers. While they debate, we use the time to actually improve processes.

The purpose of a root cause analysis is to determine the true causes of a problem to implement targeted measures.

As the picture illustrates, a problem (the tree) can have many causes (roots). Over time, the symptoms (leaves of the tree) and the problem (tree) grow larger and become more and more visible.